- The HighLow brand is regulated and the parent company is licensed by the Australian Securities and Investment Commission (ASIC).
- Transactions and clients’ data are protected using high-grade 256-bit encryption.
- All monies belonging to clients are held in segregated Client Money Trust Accounts, operated with a regulated Australian bank.
- A fast withdrawal process has been put in place by the HighLow finance team.
- Trading platform is easy to use and navigate.
- Limited customer support services. The brand does not have a robust customer support structure.
- Asset listing is obsolete as it does not contain assets that are the toast of today’s markets (e.g. cryptocurrencies)
HighLow is the operational brand of Highlow Markets Pty Ltd. The HighLow brand is a binary options brand which operates out of a regulated jurisdiction, setting it apart from many of the unregulated and dodgy binary options entities all over the internet.
As a company registered as a Financial Services Company in Australia, HighLow Markets is a regulated entity that provides brokerage services in derivatives options products, also known as binary options. Those who register a new account are entitled to a $50 cash back bonus, which is a return of a maximum of $50 invested and lost in the first losing trade of the trader’s endeavor.
HighLow offers its clients two versions of platforms for their prediction options trading.
The flagship platform for trading of prediction options on HighLow is the browser-based platform. This is a lite platform version which does not require any downloads. This platform can be accessed on any computer with an internet connection, anywhere on the planet. It is user-friendly and features a great interface with beginners can adapt to with ease. HighLow has provided a video walk-through tutorial which will enable new users familiarize themselves with the platform interface and the essential function tabs.
HighLow offers two versions of its mobile trading platforms. These versions are produced for the iOS devices (iPhone andiPad) as well as Android smartphones and tablets. They can be downloaded from the App Store and the Google Play store respectively. In order to ensure that only the genuine versions of these mobile apps are downloaded, traders are expected to download their HighLow mobile apps directly from the HighLow website, using the links that are provided on the mobile app download page. Clicking on these links will redirect the user to the respective app stores where these downloads can be completed. The mobile apps carry the same functionality as the web-based platform, so the trader misses nothing. The mobile apps are for those who want to take their trading with them wherever they go.
HighLow offers its traders access to the following trading markets:
- Forex: The currencies offered for trading are:
- Gold futures
A trilingual customer service desk is maintained by the HighLow team. There is a FAQs section which provides answers to most questions that traders have. If this section does not provide the answers, then it is possible to use the Support Ticket system or to contact the team directly on phone.
- Phone: +61 1300-870-442 (this is available on weekdays between 09:00 to 04:00 AEST time).
- HighLow also provides an online contact form through which direct email access can be achieved.
Customer support is provided in English, Japanese and Mandarin. There are no email contacts for HighLow and any messages intended for email delivery must be sent using the customer support form.
Security and Fairness
Security and transparency of the trading product is of utmost importance in the binary options market. The Australian Securities and Investment Commission (ASIC) is very strict on regulation and expects every financial services company operating in Australia to acquire the AFSL (Australian Financial Services License). The HighLow brand is owned and operated by HighLow Markets Pty Ltd. HighLow Markets Pty Ltd is an Australian forex and derivative options brokerage company which operates out of Sydney, Australia. Therefore the company falls under regulatory supervision of ASIC.
HighLow Markets Pty Ltd carries the AFSL license with number is 364264. HighLow Markets Pty Ltd itself is a subsidiary of Realtime Capital Markets, an Australian firm that was incorporated in 2010 with Australian Business Number ABN-85143553628.
With licensing obtained from ASIC, traders and clients of this company can be assured of the safery of their funds, which are segregated with the National Australian Bank.
HighLow has done a relatively good job in the prediction options market which is still in the process of being sanitized after a series of high profile scams. Traders that use HighLow can be guaranteed of a high degree of consumer protection provided by the ASIC regulatory environment. However, the company needs to work on its customer support to make it more robust and accessible to the general